Refund & Cancellation Policy

1. Scope

This policy covers paid Avsar subscriptions. The Free plan costs nothing, needs no card, and has nothing to cancel or refund, you can simply stop using it, or delete the workspace from Settings.

2. How billing works

• Paid plans are billed monthly in advance on the date you subscribed.
• Prices are exclusive of GST. GST is charged at the applicable rate.
• A tax invoice is issued against the GSTIN on your account, so the GST is available to you as input credit.
• Annual plans, where taken, are billed once in advance for twelve months.

3. Trials

Trials are unpaid. No card is required to start one, and nothing is charged when a trial ends, the workspace simply reverts to the Free plan and keeps your data. You are never auto-enrolled into a paid plan.

4. Cancelling

Cancel yourself from Settings → Plan and billing at any time. Cancellation takes effect at the end of the period you have already paid for; you keep full access until then, and nothing renews afterwards. You do not need to contact us, and we will not put a retention process in your way.

5. Refunds

First paid month. If Avsar is not right for you, ask within 7 days of your first paid charge and we refund it in full, no questions and no usage conditions.

Subsequent months. Monthly charges are not refunded once the period has begun, and partial months are not pro-rated. Cancel before the renewal date to avoid the next charge.

Annual plans. Cancelled within 14 days of the annual charge, refunded in full. After 14 days, we refund the unused whole months remaining, less any discount you received for paying annually.

Service failure. If the platform is materially unavailable for a sustained period within a billing cycle and that is our fault, tell us, we refund that cycle regardless of the windows above. We would rather return the money than argue about an SLA.

Not refundable. A charge is not refunded where an account is terminated for breach of the Terms of Service, for example using the platform to misrepresent eligibility to a buyer.

6. What we do not refund against

Avsar is a decision-support tool. It does not submit bids, and it does not guarantee that you will qualify for or win any tender. A lost bid, a technical rejection, a forfeited earnest money deposit, or a disagreement with an eligibility verdict is not a ground for a refund. See the Disclaimer for what our analysis is and is not.

7. How to request a refund

Write to us from the email address on the account through our contact page, quoting the invoice number. We acknowledge within one working day. Approved refunds are issued to the original payment method within 5–7 working days, after which your bank's own timelines apply.

8. Price changes

If we change the price of a plan you are on, we notify workspace owners by email at least 30 days before it takes effect. You can cancel before the new price applies; we will not apply a price rise retroactively to a period you have already paid for.

9. Your data after cancellation

Cancelling does not delete anything immediately. Your Company DNA, vault documents, bid pipeline and EMD register remain exportable as CSV and JSON for 90 days. After that the workspace is deleted, except for invoices we are required to retain for tax purposes. You can also request immediate deletion at any point.

10. Contact

Billing questions, invoices and refund requests all go through our contact page.